Return & Refund Policy

We want you to love what you receive. If something isn't right, we're here to help.

Returns

We accept returns on unworn, unwashed items in their original condition, with original tags attached, and in their original packaging within 30 days of delivery.

Items that show signs of wear, damage, alteration, or are returned without their original tags may not be accepted.

All discounted, promotional, clearance, and final sale items are final sale and are not eligible for return or exchange.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.

We recommend using a trackable shipping method, as SHIHREEN is not responsible for items lost or damaged during return transit.

Original shipping charges are non-refundable.

How to Request a Return

To initiate a return, sign in to your account on our website and submit a return request through your order history.

Once your request has been approved, you will receive return instructions, including the return shipping address.

Please do not send items back without an approved return request.

Refunds & Store Credit

Once we receive and inspect your return, we will notify you of our decision.

Approved returns in original condition will be refunded to your original payment method. Please allow 5–10 business days for your financial institution to process and post the refund.

Returns with missing or detached tags, or any other defects, will be issued store credit to your account, which can be applied toward any future purchase.

Store credit will be added to your account and can be accessed by signing in to your account from our website using the email from your previous order — your balance will appear automatically at checkout.

Store credit balances can be found in your account page.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at contact.shihreen@gmail.com.

Please include your order number and photos of the item and packaging so we can evaluate the issue.

If the issue is confirmed, we will cover the cost of return shipping and, at our discretion, provide a replacement, store credit, or a full refund.

Wholesale Orders

This Return & Refund Policy applies only to retail purchases made through our online store. Please contact us directly with any questions regarding wholesale. 

Contact Us

If you have any questions regarding returns or refunds, please contact us at:

Email: contact.shihreen@gmail.com

Customer Support Hours:
Monday–Friday
9:00 AM – 5:00 PM EST

We strive to respond to all inquiries within 1–3 business days.